š¢ Brains Meet Bottlenecks
The Limits of AI, Turning Objections Into Opportunities, and 4000 Phone Calls
āI could do a whole talk on the question of āis AI dangerous.ā My response is that AI is not going to exterminate us; it's a tool that's going to empower us.ā
āOren Etzioni, founding CEO of the Allen Institute for Artificial Intelligence
The AI Breakdown
Scaling Hits a Slowdown
Reasoning models like OpenAIās o3 are the rising stars of AI. Unlike standard language models that can summarize your inbox or draft a decent email, these models are built to think. Solve problems. Make decisions. And for a while, it looked like the sky was the limit.
But a new study from Epoch AI is throwing a bit of shade on that optimism. The analysis suggests that reasoning models might soon hit some serious scaling limits.
How Reasoning Training Works
Reasoning models follow a two-step training recipe. First comes pre-training on massive amounts of human data. Thatās the baseline. Then comes reasoning training, where the model is taught to solve hard problems using reinforcement learning. Itās like the difference between reading every book in the library and learning how to pass the bar exam.
Why Scaling Might Stall
The problem is simple. Reinforcement learning training is growing at a 10x rate every few months. But the total amount of computing power that AI labs can realistically throw at a model is growing at a much slower rateāabout 4x per year.
This means reasoning training is on track to collide with the ceiling of available compute sometime in the next year. Once that happens, progress will slow, and dramatic jumps in AI capability will become harder to pull off.
There are other friction points too. Creating high-quality problems for these models to learn from is not easy. It takes time, human expertise, and a good chunk of change.
What to Watch
If your vendor or in-house AI tools are promising "smarter than human" reasoning, ask what models theyāre using and how theyāre trained. Thereās a big difference between fast chatbots and true reasoning engines.
For now, the sweet spot is combining todayās capable AI with human judgment, especially in variable-rich environments like retail auto. The models are powerful, but not magic. And it looks like some of the fastest gains may be behind themāat least for now.
Prompt of the Week
Objections donāt have to mean the end of the conversation. In fact, theyāre often invitations to better understand your customer and build trust. When your team knows how to respond with clarity and care, those moments become a chance to move the deal forward with confidence.
You are a customer service trainer developing a guide to help sales representatives respond effectively to customer objections related to [PRODUCT/SERVICE]. Begin by identifying common categories of objections, such as price, urgency, trust, and need. For each category, outline a response approach that includes listening without interrupting, showing empathy, asking clarifying questions, and offering clear, factual information. Consider how these interactions can also create opportunities to highlight additional value and better communicate the benefits of [PRODUCT/SERVICE]. Encourage a tone that is confident but respectful, and include recommendations for appropriate follow-up to support ongoing customer relationships.
Fresh Finds for Auto Pros
Finance & Insurance: MeasureOne
Specializes in data verification, as well as streamlining the process of verifying income, employment, and auto insurance information for car loan applicants.Marketing & Advertising: Team Velocity
An AI-driven platform that generates vehicle detail videos, automates ad creative, and manages cross-channel marketing by connecting inventory data, customer insights, and campaign performance.Content Creation: Spyne
AI-driven solutions for creating high-quality automotive images and videos. Their technology allows dealerships to produce professional-grade visuals for online listings without the need for expensive equipment or photographers
Hear from the Experts
In this Auto Collabs episode, Monik Pamecha (co-founder of Toma) gets real about what it takes to make AI actually helpful in a dealership.
After listening to thousands of calls (often at 3x speed), he and his team built voice AI that doesnāt just hear wordsāit gets what the customer is trying to do. Itās an engaging and honest chat about what to automate, what to leave alone, and how smarter tools can make things way less messy for everyone.
Catch the replay to see how AI can clean up communication without killing the human side.
Bits and Bytes
Google is bringing its Gemini AI to every vehicle that supports Android Auto in the coming months. š
TikTokās new AI Alive tool allows users to create videos from still photos right inside the app. š±
OpenAI launched a safety evaluations hub to report model performance and track updates over time. š”ļø
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